EN (AU)
Below is the Privacy Policy for RoadGenius.com and RoadGenius.com.au, websites operated by Road Genius Pty Ltd (further referred to as ‘we’, ‘our’, and ‘us’), an Australian company. This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Your privacy and the protection of your personal information are of utmost importance to us. Below you will find details on the type of information we collect on RoadGenius.com.au and RoadGenius.com websites, how we handle it, and your rights regarding your personal information.
To complete your booking, personal information such as your name, address, phone number, and payment details are required. This information is collected for the primary purpose of providing our services to you, including completing your booking and customer support. We may also use your personal information for secondary purposes closely related to the primary purpose, such as marketing and improving our services, in circumstances where you would reasonably expect such use or disclosure.
This information is handled by our booking partner GoSee Limited (company number 8006028), a New Zealand company, and may be shared with the appropriate supplier as necessary to complete your booking. While you use our website, you may be redirected to websites operated by GoSee Limited to complete parts of your booking process. You can find the GoSee Limited privacy policy here.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We will not collect sensitive information about you without your explicit consent.
Our website uses cookies to personalize our website to your needs and monitor our website performance. Cookies on this site may also be used by third-party vendors, such as Google, to create remarketing and similar audiences to advertise online.
Ads for RoadGenius.com.au and RoadGenius.com may be shown by Google, Facebook, and other third-party vendors across the internet to visitors of our website and to others based on information collected through the use of cookies. You can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
Cookies may be used to track actions performed on and outside of this website. These actions may include, but are not limited to, page views, searches, and bookings.
RoadGenius.com.au and RoadGenius.com make use of the following Google Ads features:
By providing us with your personal information, you consent and agree to our use and disclosure of your personal information in accordance with this policy, including, and particularly to:
You have the right to access, modify, or delete your personal information held by us, subject to exceptions allowed by law. To exercise your rights, please contact us in writing at contact@roadgenius.com.au. We reserve the right to charge a fee for searching for and providing access to your information.
If you believe that your privacy has been breached or if you have any concerns about our handling of your personal information, please contact us immediately so we can address your concerns. You can reach us at contact@roadgenius.com.au. We will promptly investigate your complaint and respond to you in writing, outlining the steps we will take to resolve the issue and any appropriate measures to prevent similar issues in the future.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use a combination of physical, electronic, and procedural safeguards to secure your data, including encryption and secure socket layer (SSL) technology. However, no data transmission or storage system can be guaranteed to be 100% secure. In case of a data breach, we will notify the affected users and the Australian Information Commissioner as required by law.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
Our website may contain links to other websites operated by third parties. Please note that we are not responsible for the privacy practices of those other websites. We encourage you to be aware when you leave our site and to read the privacy policies of each website that collects personal information.
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here, by email, or through a notice on our homepage.
If you have any questions or concerns regarding this privacy policy, please contact us at contact@roadgenius.com.au Thank you for trusting us to help you with your vehicle booking. We hope you enjoy your travel!
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